Frequently Asked Questions
Everything you need to know about our gourmet meal delivery service.
How are the meals shipped to ensure freshness?
All Epicured meals are prepared fresh and shipped in insulated boxes with non-toxic gel packs to maintain a refrigerated temperature throughout transit.
Do you offer options for specific dietary restrictions?
Yes, our menu is 100% gluten-free and low-FODMAP. We also provide clear labeling for vegan, vegetarian, dairy-free, and nut-free options.
When can I expect my delivery?
We deliver weekly. Depending on your zip code, your delivery day will typically fall on a Monday or Tuesday. You will receive a tracking number once your box ships.
Can I skip a week or cancel my subscription?
Absolutely. You can skip a delivery or cancel your subscription at any time through your account settings, provided you do so before the weekly order cutoff.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order, please contact our support team within 24 hours for a resolution.
How do I heat and serve the meals?
Most meals are ready to eat in under 3 minutes. Each dish comes with specific heating instructions for the microwave or oven printed directly on the packaging.