Returns & Exchanges
Due to the perishable nature of our freshly prepared meals, we cannot accept physical returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Inspect Your Order
Upon delivery, please immediately check your meals for any transit damage or discrepancies from your selected menu.
Document Issues
Take clear photos of the damaged packaging, incorrect items, or quality concerns to help our culinary team investigate the issue.
Contact Support
Email our Customer Success team within 24 hours of delivery at [email protected] with your order number and attached photos.
Receive Resolution
Once reviewed, we will issue a credit to your account or process a refund for the affected items to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing